Frequently Asked Questions
What makes the Clout homeowners experience remarkable?
Answer: Our priority is to provide a modern, safe and predictable homeowner experience from booking to project completion. All backed by a No-Risk 100% Satisfaction Guarantee.
What is a ‘Modern Home Owners’ experience?
Answer: In the age of digital services like Uber, Postmates, and Wag, why should home services be stuck in the dark ages? Millennials and GenXers expect a modern experience when engaging with a service provider. Clout meets this expectation.
We have complete online bookings with up to date appointment availability (not just an online form) paired with the ability to communicate exclusively over text and chat if that is your preference. Otherwise, we are just a call away and we will always answer live.
On the day of your appointment, we will confirm via 2 way text thereby allowing you to communicate any changes without picking up the phone. You will be able to live track your technician, with their picture and bio, on a map to know exactly when they will arrive and who is coming into your home.
We are committed to being knowledgeable in all of the latest and emerging technologies to ensure your home is both comfortable and smart.
What makes your customer service so remarkable?
Answer: We realize that all of our competitors claim to have the best customer service. We have no doubt that is their intention, but few companies actually execute on the promise.
Clout is different. We have built our technology and processes from the ground up with the goal to provide modern, safe and predictable experience. We train our Pros to look for opportunities to wow Homeowners and empower Clout pros to take action.
From the moment we slip on our Clout Orange Booties, as we enter your home, until we pull away in Big Orange Vans, our promise to leave your house cleaner and more comfortable than we found it.
Why should I trust Clout Pros in my home?
Answer: When we decided to fix the traditional industry, one idea was to acquire an already established company to give us a “head start”. We quickly realized that would be like trying to turn an ocean liner. We did not have the time for that.
Instead, we built a leadership team that includes 100 years of combined experience in the HVAC industry. You can’t be the best without technical know how. We have it.
We have recruited and trained the TOP home services professionals in Atlanta. Our Pros have an average of 15 years experience, and are experts in cutting edge whole home comfort systems.
As always, our promise to you is that all of our services are backed by a 100% Satisfaction Guarantee.
Is your pricing really transparent and no haggle?
Answer: Yes it really is. If you trust us to come into your home for a repair or to quote a new system, we want you to feel like you were treated fairly not entering into a tough negotiation.
Our leadership team as been in this industry for over 100 years. We know all of the tricks and silly pricing games our competitors play. Clout was built to be different – we want to remove the ‘used car salesman’ feel from all our dealings.
Many of our competitors will present you a greatly inflated list price, then act as if they are doing you a huge favor by knocking off 10%. They will then play the game of calling the boss to get you a little better deal. The boss will always say yes, now you are at the real price. After that you will find a competitor for $500 cheaper, they will again take off $500 to win the deal.
We will not waste your time with these games. You will get our best pricing from the start. While these prices are often flux due to factors including manufacturer rebates or special, seasonality, and the complexity of your unique home, the price we quote be our best offer and always fair.